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FAQ's

       

 


Please scroll down the subjects related to our most frequently asked questions to see if your question is there and if it has already been answered.

Viewing a room.
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Booking a room.
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Check in and arrival.
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Car parking.
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Contact us.
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Reporting maintenance issues.
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Living with us.
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Payments and fees.
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Property features.
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Legal information.
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Terms and conditions.
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Reporting maintenance issues.

How do I report a problem with my room?
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We have a maintenance team on hand in every property. To report an issue please fill out a Maintenance Report Form. (On sites managed by our agents, please make a report directly to the agent of which contact details are displayed on-site and are also in your Check-in Pack). When filling out the form, make sure you provide us with as much information as possible to help us fix the fault quickly for you. Once the form has been completed, and given to the Hospitality Team, we will provide you with a reference number in order to track the progress of your fault.


Will I be notified once the maintenance issue has been resolved?
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A member of our facilities team will leave a calling csard in your room or common area to confirm that the issue has been resolved or if extra work is required.


How do I report an emergency maintenance issue at the weekend or overnight?
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You must at the first instance contact the on-site Student Warden who has access to all emergency numbers.

 
 
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